Privacy Policy

1. Information We Collect

CareForDeparted collects personal information necessary to provide our services effectively and to enhance your user experience. The information collected includes details you provide directly to us, information collected automatically when you interact with our website, and information received from third-party sources.

When you create an account or use our services, we may collect personal information such as your full name, email address, password, payment details, and more. Additionally, we collect specific information about the deceased for whom services are requested, including their name as inscribed on the headstone, the graveyard's name and location, their date of birth, date of death and further details. This information is essential for fulfilling your service requests accurately.

We may also collect technical information automatically, such as your IP address, browser type, device information, and website usage statistics. This data is used to improve our website's functionality and user experience.

2. How We Use Your Information

The personal information collected by CareForDeparted is used to deliver, maintain, and improve our services. Specifically, we use your information to:

1. Process and fulfill your service requests, including grave visitation, cleaning, repairs, and tree planting.
2. Communicate with you regarding your account, service updates, and customer support inquiries.
3. Ensure the accuracy and quality of the services provided.
4. Process payments securely through Stripe and manage billing.
5. Personalize your user experience by understanding your preferences and improving our website and services.
6. Comply with legal obligations and enforce our Terms of Service.
7. Prevent fraudulent activities and enhance the security of our platform.

We will not use your personal information for any purpose other than those described in this Privacy Policy without your explicit consent.

3. Disclosure of Your Information

CareForDeparted respects your privacy and will never sell, rent, or share your personal information with third parties for their direct marketing purposes. However, there are specific circumstances where your information may be disclosed to ensure the delivery and security of our services. For instance, we may share your information with trusted service providers and partners who assist us in delivering our services. These entities, which may include payment processors, IT support providers, and customer service platforms, are bound by confidentiality agreements and are only authorized to use your information for the purposes of providing their services to us.

We may also disclose your information to comply with legal obligations, such as responding to subpoenas, court orders, or other legal processes. This may also include actions taken to protect our legal rights or prevent fraudulent activities. Additionally, in the event of a business transaction, such as a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity, subject to their agreement to respect the terms of this Privacy Policy.

Furthermore, we may share aggregated and anonymized data with third parties for purposes such as analytics and research. This information does not directly identify any individual and is used to improve our services and enhance user experience.

4. Data Retention

CareForDeparted retains your personal information for as long as it is necessary to provide the services you have requested, fulfill the purposes described in this Privacy Policy, or comply with legal and regulatory requirements. We take into account the nature of the data, the reasons for its collection, and any applicable legal obligations when determining how long to retain your information. For example, information related to service transactions may be kept for accounting and auditing purposes, while personal data not linked to a specific legal or operational requirement may be deleted sooner.

Once your personal information is no longer required for these purposes, we take steps to securely delete or anonymize it. Anonymized data may be retained for statistical and research purposes without identifying you personally. In circumstances where we are required by law or regulations to retain specific data, such as for tax compliance or legal investigations, we will ensure that such data is securely stored and accessed only for the purposes required by law.

5. Data Security

CareForDeparted implements robust security measures to protect your personal information from unauthorized access, loss, misuse, or alteration. These measures include encryption, secure data storage, and regular monitoring of our systems for potential vulnerabilities. When transferring your personal information to foreign countries, including Pakistan, we take additional steps to ensure that data is handled securely and in accordance with this Privacy Policy.

We work exclusively with trusted service providers who are contractually bound to maintain high standards of data protection and confidentiality. These providers adhere to international security protocols and comply with applicable data protection laws to minimize risks associated with international transfers. Our agreements with these partners include provisions that require secure data handling, prompt reporting of any data breaches, and immediate corrective actions when necessary.

6. Your Rights and Choices

You have the right to access, update, and delete your personal information stored with us. You may update your account details directly through your user profile or by contacting us. If you wish to delete your account or request a copy of your information, please contact our support team at [contact@carefordeparted.com]. We will respond to your request within a reasonable timeframe, subject to any legal obligations that require us to retain certain data.

You may also opt out of receiving marketing communications from us by following the unsubscribe instructions in our emails or contacting us directly. Please note that you may still receive essential service-related communications.

7. International Data Transfers

As CareForDeparted operates globally, your personal information may be stored, processed, or transferred to countries outside your country of residence, including Pakistan, where our service operations are based. These countries may have different data protection laws that may not provide the same level of protection as those in your jurisdiction. By using our services, you explicitly consent to the transfer of your personal information to Pakistan and any other countries where we or our trusted partners operate.

The transfer of your information to Pakistan is necessary for us to fulfill our service obligations, including arranging grave maintenance, visitation, and other requested services. We ensure that all such transfers are carried out securely and in compliance with this Privacy Policy. Measures are in place to protect your information during these transfers, including agreements with our service providers to maintain strict confidentiality and adhere to appropriate security standards.

While we strive to ensure that your information is protected globally, you acknowledge and accept that different jurisdictions may not have the same data protection laws as your home country. By continuing to use our services, you agree to these international transfers and the associated risks.

8. Children's Privacy

CareForDeparted’s services are not intended for individuals under the age of 18. We do not knowingly collect or process personal information from children. If we become aware that we have inadvertently collected information from a child, we will take immediate steps to delete it. Parents or guardians who believe that their child has provided personal information to us should contact us immediately.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The revised policy will be posted on our website with the updated effective date. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

10. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

Email: contact@carefordeparted.com