TERMS OF SERVICE

1. Acceptance of Terms

By accessing or using the services provided by CareForDeparted, you agree to comply with and be bound by these Terms, as well as any additional guidelines, policies, or rules referenced herein or posted on our website. These Terms constitute a legally binding agreement between you and CareForDeparted, governing your use of our services. If you do not agree with these Terms, you must not use our services. You are responsible for reviewing these Terms periodically to ensure you are aware of any updates or modifications. Any changes to the Terms will be effective upon posting, and your continued use of the website or services signifies acceptance of those changes. If you have questions or concerns regarding these Terms, you are encouraged to contact us before proceeding with the use of our services.

2. Services Provided

CareForDeparted offers a comprehensive range of professional visitation and grave maintenance services tailored to meet the needs of families wishing to honor and maintain the final resting places of their loved ones in Pakistan. These services include the careful visitation of gravesites, during which our team offers prayers and respects on behalf of families at the teams’ discretion. We also perform thorough cleaning of gravesites, ensuring that the area remains dignified and well-maintained. For graves that have experienced wear and tear, we provide minor repair services to restore their appearance and structural integrity as an additional service.

Additionally, CareForDeparted offers tree planting services as an additional service, allowing families to contribute a lasting and meaningful tribute to their loved ones. These trees are planted in accordance with client requests and are carefully selected to ensure compatibility with the local environment and graveyard policies.

Each of our services is carried out with the utmost care and respect, adhering to the unique customs and cultural practices of the region. Families can find a detailed description of our services, including pricing and specific procedures, on our Services page. Our commitment is to provide a reliable and compassionate service that brings peace of mind to those we serve.

3. Account Creation and Information Collection

To utilize our services, users are required to create an account through our website. The registration process involves providing personal details, including the user's full name, a valid email address, and the creation of a secure password. Users are also required to submit specific details about the deceased, which include the name inscribed on the headstone, the name and address of the graveyard, the city where the graveyard is located, and the deceased's date of birth and date of death. These details are essential for the accurate delivery of our services.

Users bear full responsibility for the accuracy, completeness, and timeliness of all information provided during account creation and subsequent updates. Any inaccuracies in the information supplied may result in delays or inability to perform the requested services. Users are advised to review all information carefully before submission.

For security purposes, users must safeguard their account credentials and are prohibited from sharing login details with third parties. CareForDeparted disclaims liability for any unauthorized access resulting from a user's failure to adequately secure their account information. In the event of unauthorized access or suspected security breaches, users are required to notify CareForDeparted immediately. We reserve the right to suspend or terminate accounts found to be compromised or involved in unauthorized activities to protect our services and other users.

4. Payment and Billing

All payments for our services are securely processed through Stripe. We accept major credit cards as the primary method of payment. CareForDeparted does not directly store or manage credit card information, as all transactions are handled by Stripe in accordance with their stringent security standards. By proceeding with payment, you agree to comply with Stripe's terms and conditions. Any billing issues or disputes must be reported promptly to our support team.

5. Refund Policy

CareForDeparted has a clearly defined refund policy to ensure transparency, fairness, and customer satisfaction.

6. Copyright

All content on the CareForDeparted website, including but not limited to text, images, graphics, designs, videos, and logos, is the exclusive property of CareForDeparted or its content suppliers and is protected by applicable copyright, trademark, and intellectual property laws. The compilation of all content on this website, including the arrangement and design, is also protected under these laws. Any unauthorized use, reproduction, modification, distribution, or display of this content is strictly prohibited and constitutes a violation of intellectual property rights.

Users are granted a limited, non-exclusive, and revocable license to access and use the website and its content solely for personal and non-commercial purposes. This license does not allow for the resale, redistribution, or commercial exploitation of any part of the content without prior written consent from CareForDeparted. All rights not expressly granted herein are reserved by CareForDeparted.

In the event of any infringement, CareForDeparted reserves the right to pursue all legal remedies available under applicable laws, including seeking damages, injunctive relief, and attorney’s fees. If you believe your intellectual property rights have been violated on our website, please contact us immediately with a detailed notice of the alleged infringement.

7. No Representations or Warranties

CareForDeparted provides its services on an "as is" and "as available" basis. While we strive to deliver high-quality and reliable services, we make no representations, guarantees, or warranties, whether express or implied, concerning the reliability, accuracy, completeness, or suitability of our services for any particular purpose. This includes, but is not limited to, implied warranties of merchantability, fitness for a specific purpose, and non-infringement.

Users acknowledge that the nature of our services, particularly in the context of grave maintenance and visitation in Pakistan, may be subject to unforeseen conditions, including adverse weather, local regulations, or logistical challenges. As a result, we do not guarantee specific outcomes, results, or the uninterrupted availability of our services.

Additionally, CareForDeparted does not warrant that the website or any communications from us will be free of errors, viruses, or other harmful components. Users access and use the website and services at their own risk. Any reliance placed on the accuracy or functionality of the services is done at the user's discretion, and CareForDeparted assumes no liability for any actions taken based on such reliance.

8. Risk and Liability

By engaging with our services, you acknowledge the inherent risks and limitations associated with grave maintenance and visitation in Pakistan. CareForDeparted will make every reasonable effort to deliver services as described; however, certain factors, such as adverse weather conditions, local regulations, or third-party interference, may affect service delivery. CareForDeparted is not liable for any damages to gravesites caused by circumstances beyond our control or for delays resulting from logistical or safety challenges. To the fullest extent permitted by applicable law, CareForDeparted disclaims all warranties, express or implied, including fitness for a particular purpose.

9. International Use

CareForDeparted's website and services are intended for users globally. However, we make no representation that our services are appropriate or available in all locations. Users accessing the website from outside Canada are responsible for compliance with local laws and regulations. Any access or use of our services from jurisdictions where such use is prohibited is at the user's own risk.

10. User Responsibilities

Users are responsible for providing accurate and up-to-date information necessary for the provision of our services. This includes ensuring that permissions, if required, are obtained from graveyard authorities for any service to be performed. Users must notify us immediately of any changes to service requirements or location details. By using our services, users confirm that they have the legal authority to request services for the specified gravesite.

11. Indemnity

Users agree to indemnify, defend, and hold harmless CareForDeparted, its proprietors, employees, agents, affiliates, and representatives from and against any and all claims, demands, actions, losses, damages, liabilities, costs, or expenses (including but not limited to reasonable legal and professional fees) arising directly or indirectly out of or related to:

1. Their use or misuse of our services;
2. Violation of these Terms or any applicable laws, rules, or regulations;
3. Infringement of any third-party rights, including intellectual property rights;
4. Any inaccuracies or omissions in the information provided to us during account creation or service requests;
5. Actions taken by CareForDeparted at the user’s request that result in unintended consequences.

This indemnity obligation extends to claims made by third parties and includes all necessary costs incurred in defending such claims. CareForDeparted reserves the right, at its sole discretion, to assume the exclusive defense and control of any matter subject to indemnification by the user. In such cases, the user agrees to cooperate fully with CareForDeparted in asserting available defenses.

The obligations under this indemnity clause will survive the termination of these Terms and your use of our services.

12. Termination of Services

CareForDeparted reserves the right to terminate or suspend access to our services at any time without prior notice if a user is found to be in violation of these Terms or if such action is deemed necessary to protect the integrity of our operations. Termination may also occur in cases of misuse, fraud, or any behavior that compromises the safety of our personnel or the sanctity of the gravesites.

13. Privacy Policy

CareForDeparted is committed to safeguarding user privacy. All personal information collected during account creation or service requests is handled in accordance with our Privacy Policy. By using our services, you consent to the collection, storage, and processing of your information as outlined in our Privacy Policy. We encourage users to review this policy to understand how their data is protected.

14. Dispute Resolution

Any disputes arising out of or in connection with these Terms shall be governed by the laws of the jurisdiction in which CareForDeparted operates, without regard to its conflict of law principles. Parties agree to resolve disputes amicably and in good faith. If a resolution cannot be reached, the matter will be submitted to binding arbitration or resolved in the courts of the applicable jurisdiction, as determined by CareForDeparted.

15. Amendments

CareForDeparted reserves the right to modify these Terms at any time. Updates will be posted on our website, and the effective date will be indicated at the top of the document. Continued use of our services after such updates constitutes acceptance of the revised Terms. Users are encouraged to review the Terms periodically to stay informed of any changes.

16. Contact Information

For questions, concerns, or assistance, users may contact us using the following details:

Email: contact@carefordeparted.com