Refund Policy
CARE FOR DEPARTED
https://www.carefordeparted.com/refund-policy
Updated on: January 16, 2025
CareForDeparted ("CFD," "we," "our," or "us") values customer satisfaction and strives to provide exceptional service. We understand that circumstances may arise where you may need to request a refund. This Refund Policy outlines the terms and conditions under which refunds may be granted, ensuring transparency and fairness in all transactions.
1. General Refund Eligibility
Refunds are available under specific circumstances, as described in this policy. To be eligible for a refund, you must provide all required information at the time of your request and meet the applicable conditions set out below. Refunds are processed only to the original payment method used during the transaction.
2. Unsupported Graveyards
If CareForDeparted determines that the specified graveyard is unsupported due to logistical, safety, or accessibility challenges, a full refund will be issued. This determination will be made during the initial review of your service request. Customers will be promptly notified if their selected graveyard cannot be serviced, and the refund will be processed within 30 business days.
3. Services Already Rendered
Refunds will not be issued for services that have already been performed or partially completed. This includes, but is not limited to, grave verification activities, cleaning, repair work, or any other actions undertaken as part of the requested service. The nature of these activities involves time, labor, and resources that cannot be recouped.
4. Changes and Cancellations
If you wish to cancel or modify a service request, you must notify us at least 3 business days before the scheduled service date. Cancellation requests made within the allowable timeframe may qualify for a refund, minus any administrative or processing fees. Changes to service requests are subject to availability and may incur additional charges.
5. Partial Refunds
In some cases, CareForDeparted may issue partial refunds if certain components of the service could not be delivered as specified. For example, if weather conditions or unforeseen circumstances prevent the completion of a tree-planting service but other services were successfully rendered, a partial refund reflecting the unfulfilled portion may be issued.
6. Non-Refundable Items
Certain costs associated with your service request are considered non-refundable due to the nature of the services and the resources required to initiate and carry out your request. These costs include administrative fees that are incurred during the processing of your service request, such as handling documentation, coordinating schedules, and managing communications. Additionally, costs related to grave verification or travel expenses for preliminary assessments are non-refundable because they involve direct expenditures, including transportation and labor, that cannot be reclaimed once incurred.
Furthermore, services rendered as part of custom or special requests, such as tailored ceremonies or unique arrangements, are non-refundable. These services often require advance commitments from our team, including the procurement of specialized materials, pre-scheduled labor, and coordination with external providers. Once these commitments are made, the associated costs cannot be recouped.
7. Refund Request Procedure
To request a refund, you must contact CareForDeparted by email at contact@carefordeparted.com or through our customer service portal. Please provide the following details:
Your full name and contact information.
Your email address with which you signed up for CareForDeparted.
The order or reference number for the service.
A detailed explanation of the reason for the refund request.
Once we receive your request, we will review the details and provide a response within 5 business days. If approved, the refund will be processed within 3 business days and credited to the original payment method.
8. Discretionary Refunds
CareForDeparted reserves the right to evaluate and grant refunds on a discretionary basis for situations not explicitly covered in this policy. Factors such as customer history, extenuating circumstances, or goodwill considerations may be taken into account when making such decisions.
9. Disputes and Finality
All decisions regarding refunds are final and binding. Customers who disagree with a refund decision may escalate their concerns by contacting contact@carefordeparted.com. While we aim to resolve disputes amicably, we reserve the right to uphold our policies to ensure consistency and fairness.
10. Amendments to the Refund Policy
CareForDeparted reserves the right to update or modify this Refund Policy at any time. Changes will take effect immediately upon being posted on our website. We encourage you to review this policy periodically to stay informed about our refund practices.